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In één dag jouw customer care up and running!
Course Content
Module 1: Welkom bij de cursus Customer Care!
6 Topics
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Module 2: Analyse: Hoe zie jij (jouw) Customer Care
8 Topics
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Module 3: Strategie: Jouw team, kaders en procedures
8 Topics
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Module 4: Uitvoering: Runnen van jouw Customer Care
6 Topics
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Module 5: Evaluatie: Hoe maken we het nóg beter?
2 Topics
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Module 6: Afsluiting
3 Topics
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